These Terms of Service ("Terms") constitute a legally binding agreement between you (individually or on behalf of an entity, "Customer" or "you") and Shrink Software LLC, a Michigan limited liability company ("Shrink Software," "we," "us," or "our"), governing your access to and use of the Shrink Manager platform, our website at shrinksoftware.com, and any related services (collectively, the "Service").
By creating an account, accessing the platform, or using any portion of the Service, you represent that you have the authority to enter into this agreement and that you agree to these Terms.
Shrink Manager is a cloud-based software platform designed for institutional fresh food producers. The Service provides tools for production order management, shrink tracking and analytics, food traceability (including FSMA 204 Critical Tracking Event capture), labeling, delivery confirmation, and financial reporting integrations.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to active customers.
To use the platform, you must register for an account and provide accurate, complete information. You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.
Access to the Shrink Manager platform is provided on a subscription basis. Pricing, billing frequency, and payment terms are set forth in the applicable order form or customer agreement executed between you and Shrink Software.
All production records, traceability data, financial records, and other operational data you enter into the Service ("Customer Data") remains your property. We do not claim ownership of Customer Data.
You grant Shrink Software a limited, non-exclusive license to access, store, and process Customer Data solely for the purpose of providing the Service to you and as described in our Privacy Policy.
You are solely responsible for the accuracy, quality, and legality of Customer Data. Shrink Software is not responsible for errors or omissions in data you enter into the platform.
While Shrink Manager is designed to support FSMA 204 Critical Tracking Event documentation, you remain solely responsible for ensuring your operations meet all applicable FDA requirements. Shrink Software does not provide legal, regulatory, or compliance advice.
You agree not to use the Service to:
The Shrink Manager platform, including all software, features, workflows, user interfaces, and documentation, is the exclusive property of Shrink Software LLC and is protected by applicable intellectual property laws.
Shrink Software has filed four USPTO provisional patent applications covering core platform workflows including workflow enforcement, automatic artifact generation, predictive intelligence, and dual-source corroborative verification. Nothing in these Terms grants you any ownership interest in the platform or its underlying technology.
The Shrink Software name, logo, and Shrink Manager mark are trademarks of Shrink Software LLC. You may not use our marks without prior written consent.
Each party agrees to keep confidential any non-public information of the other party disclosed in connection with the Service, and to use such information only for purposes of the Service. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
SHRINK SOFTWARE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE SERVICE WILL SATISFY ANY SPECIFIC REGULATORY REQUIREMENTS OR GUARANTEE COMPLIANCE WITH ANY LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHRINK SOFTWARE LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
IN NO EVENT SHALL SHRINK SOFTWARE'S TOTAL LIABILITY TO YOU EXCEED THE FEES PAID BY YOU TO SHRINK SOFTWARE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Shrink Software LLC and its members, managers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) your Customer Data.
These Terms remain in effect for the duration of your use of the Service. Either party may terminate the customer relationship upon written notice as specified in the applicable order form or customer agreement.
Upon termination, your right to access the Service ceases. We will retain Customer Data for the period required by applicable law (including FSMA 204 traceability record requirements) and then delete it, unless you request earlier deletion where permitted.
These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Service shall first be submitted to good-faith negotiation. If unresolved within thirty (30) days, disputes shall be resolved by binding arbitration administered in Kent County, Michigan, in accordance with applicable arbitration rules. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
Nothing on this website or in any materials published by Shrink Software LLC constitutes an offer to sell or a solicitation of an offer to buy any security. Any offering of securities is made only to accredited investors pursuant to applicable exemptions from registration under federal and state securities laws, and only through formal offering documents including a Private Placement Memorandum. Past performance and operational metrics described on this site are not guarantees of future results.
We may update these Terms from time to time. We will notify active customers of material changes via email or through the platform. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
Questions about these Terms should be directed to:
Shrink Software LLC
Grand Rapids, Michigan
Email: [email protected]
Website: shrinksoftware.com